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News and publications

Do we have the time to really listen… and hear?

26 Apr 2016

Are we really listening to what our residents are telling us about their care? Do we really hear what they have to say and ultimately do we truly act on what we are being told? 

New pilot survey of relatives and friends

17 Nov 2015

This year a new survey of relatives and friends is being piloted by a group of providers participating in the Your Care Rating survey. 

The survey of relatives and friends is being conducted alongside the Your Care Rating survey of residents. This is an exciting opportunity to hear a range of perspectives, inviting relatives and friends to give their own views on the care their loved one receives. 

Residents rate care homes – UK’s largest and most authoritative survey

09 Feb 2015

The UK’s largest and most authoritative survey of care home residents, Your Care Rating, has today announced the results for its 2014 annual survey.

CQC Rating System

09 Oct 2014

We support the CQC’s new rating system for care homes and adult services and welcome its roll-out. It’s another practical tool for giving families and those in care more information on the quality of a particular home. However, the findings from the 2014 Your Care Rating survey, the UK’s largest survey of care home residents, show that for the vast majority of the 20,000+ residents who took part they are happy with their care and that overall standards are largely positive.

Comment from Your Care Rating on Anchor’s Grey Pride manifesto

01 Aug 2014

There is a blatant inequity whereby there is a government minister for children and a children’s commissioner, yet no equivalent for older people. We stand shoulder to shoulder with Anchor in their Grey Pride manifesto and call upon the government to appoint both a minister and commissioner for older people.

High profile board appointments for Your Care Rating

18 Jul 2014

Your Care Rating has appointed two high profile new members to its board. Professor Julienne Meyer from City University and Sylvie Silver from the National Activity Providers Association (NAPA) have both joined the board, adding considerable expertise as the survey looks to further enhance its position in the care home industry. 

Your Care Rating survey – deadline to joining extended

02 Jun 2014

Following the success of the 2013 survey, Your Care Rating is inviting every care home provider in the UK to join this year’s survey. This year it is extending the deadline for joining until 14 July to make it easier for providers to sign up.

 

Life in care homes - Your Care Rating survey results paint an encouraging picture

11 Feb 2014

The results from the 2013 Your Care Rating survey, the UK’s largest and most authoritative survey of care home residents, have been released today. The survey obtained views from over 20,000 residents from 1,055 homes and were analysed to give each an Overall Performance Rating (OPR) out of 1,000. Download the full Your Care Rating Report

 

Number of care operators taking part in Your Care Rating 2013 doubles

31 Jul 2013

The deadline for care operators to sign up for care home survey, Your Care Rating 2013, has closed with the number of participating organisations more than doubling to 30, covering over 60,000 residents. 

Report: 2012 Your Care Rating Survey Download

30 Jan 2013

Survey Sets The Standard

30 Jan 2013

The residential care sector has taken a major step towards showing what older people across the UK think of their care homes.

Ipsos MORI has today (30 January 2013) published the report for the 2012 Your Care Rating Survey. The report sets out the development of Your Care Rating and results from the trial survey, conducted in Autumn 2012. These results show that residents’ opinions of the vast majority of care homes are positive.

National Survey Allows Residents To Rate Their Care

03 Sep 2012
Care home residents across the UK will rate their satisfaction in an unprecedented survey designed to help those choosing care. Almost 50,000 residents in 850 homes run by some of the biggest care home providers will be receiving the independent survey in the week of 17 September. It is being conducted by a new organization, Your Care Rating, which has commissioned leading market research company Ipsos MORI to research, design and implement the survey. Currently many care providers undertake their own customer satisfaction…