Care Provider Login
what customers say

Albert Edward Prince of Wales Court

Penylan Avenue
Porthcawl
Mid Glamorgan
CF36 3LY
2016/17 Residents Score: 901
2016/17 Family and Friends Score: 916
2017/18 Residents Overall Survey Score
864
1000
top YCR score
1000
average score
878
this score
864
lowest score
634
2017/18 Family and Friends Overall Survey Score
860
1000
top YCR score
986
this score
860
average score
836
lowest score
648

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
877
Staff and care
1000
top score
1000
this score
877
average score
877
lowest score
627
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
827
Home comforts
1000
top score
1000
average score
855
this score
827
lowest score
485
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
807
Having a say
1000
top score
1000
average score
863
this score
807
lowest score
544
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
945
Quality of life
1000
top score
1000
this score
945
average score
929
lowest score
609

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
845
Staff and care
1000
top score
993
this score
845
average score
811
lowest score
566
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
832
Home comforts
1000
top score
971
this score
832
average score
810
lowest score
578
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
859
Having a say
1000
top score
991
this score
859
average score
847
lowest score
637
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
941
Quality of life
1000
top score
1000
this score
941
average score
898
lowest score
733