Care Provider Login
what customers say

Cornwallis Court

Hospital Road
Bury St Edmunds
Suffolk
IP33 3NH
2017/18 Residents Score: 883
2017/18 Family and Friends Score: 840
2018/19 Residents Overall Survey Score
861
1000
top YCR score
998
average score
882
this score
861
lowest score
576
2018/19 Family and Friends Overall Survey Score
879
1000
top YCR score
987
this score
879
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
868
Staff and care
1000
top score
1000
average score
881
this score
868
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
744
Home comforts
1000
top score
1000
average score
856
this score
744
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
891
Having a say
1000
top score
1000
this score
891
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
964
Quality of life
1000
top score
1000
this score
964
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
926
Staff and care
1000
top score
1000
this score
926
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
832
Home comforts
1000
top score
1000
this score
832
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
883
Having a say
1000
top score
993
this score
883
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
921
Quality of life
1000
top score
1000
this score
921
average score
903
lowest score
773