Care Provider Login
what customers say

Prince Michael of Kent Court

Stratford Road
Watford
WD17 4DH
2015 Residents Score: 951
2016 Residents Overall Survey Score
923
1000
top YCR score
1000
this score
923
average score
880
lowest score
608
2016 Family and Friends Overall Survey Score
927
1000
top YCR score
973
this score
927
average score
828
lowest score
567

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating you individually with kindness, dignity, respect and sensitivity; having time for you. Access to medical professionals and follow up of your concerns and complaints
920
Staff and care
1000
top score
1000
this score
920
average score
877
lowest score
551
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
895
Home comforts
1000
top score
1000
this score
895
average score
859
lowest score
530
Having a say
Access to home manager/ senior managers who will listen to you, a real say in my care, choice about bed time and wake up time and easy access to garden/ external space
933
Having a say
1000
top score
1000
this score
933
average score
867
lowest score
453
Quality of life
Having visitors when you want, having the possessions you love around you, taking part in hobbies and activities you enjoy, your privacy is respected and you feel safe and secure
960
Quality of life
1000
top score
1000
this score
960
average score
928
lowest score
701

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating you individually with kindness, dignity, respect and sensitivity; having time for you. Access to medical professionals and follow up of your concerns and complaints
934
Staff and care
1000
top score
968
this score
934
average score
802
lowest score
447
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
881
Home comforts
1000
top score
973
this score
881
average score
801
lowest score
523
Having a say
Access to home manager/ senior managers who will listen to you, a real say in my care, choice about bed time and wake up time and easy access to garden/ external space
940
Having a say
1000
top score
987
this score
940
average score
838
lowest score
579
Quality of life
Having visitors when you want, having the possessions you love around you, taking part in hobbies and activities you enjoy, your privacy is respected and you feel safe and secure
958
Quality of life
1000
top score
995
this score
958
average score
890
lowest score
708