Care Provider Login
what customers say

Zetland Court

128 Alumhurst Road
Westbourne
BH4 8HU
2015 Residents Score: 860
2016 Residents Overall Survey Score
896
1000
top YCR score
1000
this score
896
average score
880
lowest score
608
2016 Family and Friends Overall Survey Score
892
1000
top YCR score
973
this score
892
average score
828
lowest score
567

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating you individually with kindness, dignity, respect and sensitivity; having time for you. Access to medical professionals and follow up of your concerns and complaints
898
Staff and care
1000
top score
1000
this score
898
average score
877
lowest score
551
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
864
Home comforts
1000
top score
1000
this score
864
average score
859
lowest score
530
Having a say
Access to home manager/ senior managers who will listen to you, a real say in my care, choice about bed time and wake up time and easy access to garden/ external space
902
Having a say
1000
top score
1000
this score
902
average score
867
lowest score
453
Quality of life
Having visitors when you want, having the possessions you love around you, taking part in hobbies and activities you enjoy, your privacy is respected and you feel safe and secure
946
Quality of life
1000
top score
1000
this score
946
average score
928
lowest score
701

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating you individually with kindness, dignity, respect and sensitivity; having time for you. Access to medical professionals and follow up of your concerns and complaints
898
Staff and care
1000
top score
968
this score
898
average score
802
lowest score
447
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
854
Home comforts
1000
top score
973
this score
854
average score
801
lowest score
523
Having a say
Access to home manager/ senior managers who will listen to you, a real say in my care, choice about bed time and wake up time and easy access to garden/ external space
904
Having a say
1000
top score
987
this score
904
average score
838
lowest score
579
Quality of life
Having visitors when you want, having the possessions you love around you, taking part in hobbies and activities you enjoy, your privacy is respected and you feel safe and secure
935
Quality of life
1000
top score
995
this score
935
average score
890
lowest score
708