Care Provider Login
what customers say

Zetland Court

128 Alumhurst Road
Westbourne
Bournemouth
BH4 8HU
2016/17 Residents Score: 896
2016/17 Family and Friends Score: 892
2017/18 Residents Overall Survey Score
926
1000
top YCR score
1000
this score
926
average score
878
lowest score
634
2017/18 Family and Friends Overall Survey Score
906
1000
top YCR score
986
this score
906
average score
836
lowest score
648

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
914
Staff and care
1000
top score
1000
this score
914
average score
877
lowest score
627
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
905
Home comforts
1000
top score
1000
this score
905
average score
855
lowest score
485
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
932
Having a say
1000
top score
1000
this score
932
average score
863
lowest score
544
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
979
Quality of life
1000
top score
1000
this score
979
average score
929
lowest score
609

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
860
Staff and care
1000
top score
993
this score
860
average score
811
lowest score
566
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
912
Home comforts
1000
top score
971
this score
912
average score
810
lowest score
578
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
935
Having a say
1000
top score
991
this score
935
average score
847
lowest score
637
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
938
Quality of life
1000
top score
1000
this score
938
average score
898
lowest score
733