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what customers say

Sussex Grange Residential Care Home

14 Vincent Road
Selsey
West Sussex
PO20 9DH
2015 Residents Score: 987
2016 Residents Overall Survey Score
937
1000
top YCR score
1000
this score
937
average score
880
lowest score
608
 

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating you individually with kindness, dignity, respect and sensitivity; having time for you. Access to medical professionals and follow up of your concerns and complaints
936
Staff and care
1000
top score
1000
this score
936
average score
877
lowest score
551
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
917
Home comforts
1000
top score
1000
this score
917
average score
859
lowest score
530
Having a say
Access to home manager/ senior managers who will listen to you, a real say in my care, choice about bed time and wake up time and easy access to garden/ external space
940
Having a say
1000
top score
1000
this score
940
average score
867
lowest score
453
Quality of life
Having visitors when you want, having the possessions you love around you, taking part in hobbies and activities you enjoy, your privacy is respected and you feel safe and secure
964
Quality of life
1000
top score
1000
this score
964
average score
928
lowest score
701