Sussex Grange Residential Care Home

The care which staff give – capability; availability; treating you individually with kindness, dignity, respect and sensitivity; having time for you. Access to medical professionals and follow up of your concerns and complaints

The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home

Access to home manager/ senior managers who will listen to you, a real say in my care, choice about bed time and wake up time and easy access to garden/ external space

Having visitors when you want, having the possessions you love around you, taking part in hobbies and activities you enjoy, your privacy is respected and you feel safe and secure