Care Provider Login
what customers say

Birch Green Care Home

Ivydale
Birch Green
Skelmersdale
Lancashire
WN8 6RS
Overall 2015 score
681
2014 score
858
1000
top YCR score
999
average score
878
this score
681
lowest score
675

Individual scores

Staff and care
The care which staff give – capability; availability; treating you individually with kindness, dignity, respect and sensitivity; having time for you. Access to medical professionals and follow up of your concerns and complaints
637
Staff and care
1000
top score
1000
average score
877
this score
637
lowest score
637
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
671
Home comforts
1000
top score
1000
average score
857
this score
671
lowest score
550
Having a say
Access to home manager/ senior managers who will listen to you, a real say in my care, choice about bed time and wake up time and easy access to garden/ external space
614
Having a say
1000
top score
1000
average score
862
this score
614
lowest score
469
Quality of life
Having visitors when you want, having the possessions you love around you, taking part in hobbies and activities you enjoy, your privacy is respected and you feel safe and secure
845
Quality of life
1000
top score
1000
average score
926
this score
845
lowest score
653