Care Provider Login
what customers say

Birch Green Care Home

Ivydale
Birch Green
Lancashire
WN8 6RS
2015 Residents Score: 681
2016 Residents Overall Survey Score
801
1000
top YCR score
1000
average score
880
this score
801
lowest score
608
 

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating you individually with kindness, dignity, respect and sensitivity; having time for you. Access to medical professionals and follow up of your concerns and complaints
793
Staff and care
1000
top score
1000
average score
877
this score
793
lowest score
551
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
710
Home comforts
1000
top score
1000
average score
859
this score
710
lowest score
530
Having a say
Access to home manager/ senior managers who will listen to you, a real say in my care, choice about bed time and wake up time and easy access to garden/ external space
820
Having a say
1000
top score
1000
average score
867
this score
820
lowest score
453
Quality of life
Having visitors when you want, having the possessions you love around you, taking part in hobbies and activities you enjoy, your privacy is respected and you feel safe and secure
926
Quality of life
1000
top score
1000
average score
928
this score
926
lowest score
701