Care Provider Login
what customers say

Mayflower Court

62-70 Westwood Road
Southampton, Hampshire
SO17 1DP
2016/17 Residents Score: 774
2017/18 Residents Overall Survey Score
865
1000
top YCR score
1000
average score
878
this score
865
lowest score
634
2017/18 Family and Friends Overall Survey Score
843
1000
top YCR score
986
this score
843
average score
836
lowest score
648

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
843
Staff and care
1000
top score
1000
average score
877
this score
843
lowest score
627
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
842
Home comforts
1000
top score
1000
average score
855
this score
842
lowest score
485
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
896
Having a say
1000
top score
1000
this score
896
average score
863
lowest score
544
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
915
Quality of life
1000
top score
1000
average score
929
this score
915
lowest score
609

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
840
Staff and care
1000
top score
993
this score
840
average score
811
lowest score
566
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
739
Home comforts
1000
top score
971
average score
810
this score
739
lowest score
578
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
897
Having a say
1000
top score
991
this score
897
average score
847
lowest score
637
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
939
Quality of life
1000
top score
1000
this score
939
average score
898
lowest score
733