Thomas Henshaw Court
105 Norwood Road
Southport, Lancashire
PR8 6EL
2016/17 Residents Score: 906
2017/18 Residents
Overall Survey Score
i
914
1000
top YCR score
1000
this score
914
average score
878
lowest score
634
2017/18 Family and Friends
Overall Survey Score
i
870
1000
top YCR score
986
this score
870
average score
836
lowest score
648
Residents' theme scores
Staff and care
i
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
i
897
Staff and care
1000
top score
1000
this score
897
average score
877
lowest score
627
Home comforts
i
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
i
882
Home comforts
1000
top score
1000
this score
882
average score
855
lowest score
485
Having a say
i
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
i
940
Having a say
1000
top score
1000
this score
940
average score
863
lowest score
544
Quality of life
i
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
i
967
Quality of life
1000
top score
1000
this score
967
average score
929
lowest score
609
Family and Friends' theme scores
Staff and care
i
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
i
835
Staff and care
1000
top score
993
this score
835
average score
811
lowest score
566
Home comforts
i
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
i
842
Home comforts
1000
top score
971
this score
842
average score
810
lowest score
578
Having a say
i
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
i
902
Having a say
1000
top score
991
this score
902
average score
847
lowest score
637
Quality of life
i
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
i
917
Quality of life
1000
top score
1000
this score
917
average score
898
lowest score
733