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what customers say

What is Your Care Rating?

Your Care Rating has been established so that all residents living within a care home are given the opportunity to provide views and feedback via an independent, confidential and standardised survey.

The survey is conducted by leading market research organisation, Ipsos MORI. It covers care homes that primarily serve older people (aged 65+). However, where younger adults live in such care homes, they are also included. The survey covers England, Scotland, Wales and Northern Ireland.

The purpose of Your Care Rating is to:

  • Give care home residents a voice
  • Promote continuous quality improvement in the care sector
  • Provide an authoritative source of information for existing and prospective customers and other stakeholders

Your Care Rating also publishes the results of the survey of family members and friends of residents living in care homes. 

Your Care Rating has been developed with the support of National Care Forum (NCF) and Care England.