Care Provider Login
what customers say

Life in care homes - Your Care Rating survey results paint an encouraging picture

11 Feb 2014

The results broadly paint an encouraging picture of life in care homes from the majority of homes which took part, with an average OPR score for participating homes of 871. The highest score achieved was 991 for St Leonard’s Rest Home in Hayling Island, Hampshire. However, clearly not all homes achieved the national average and some scores for questions were significantly lower. Ten homes had an OPR score of 700 or below.

The survey also provides scores out of 1,000 across four main sub-themes, with the national average score for each being (a) staff and care – 869; (b) home comforts – 852; (c) choice and having a say – 852; and (d) quality of life – 923. For a complete breakdown of the results from the homes surveyed, a new website which displays them is publicly available at

Your Care Rating was established to give residents a voice, putting their care at the heart of understanding more about how well care homes perform. The Your Care Rating survey results are also a vital tool for families when they are choosing a care home for a loved one, giving them direct feedback on the views of those who are most important – the residents.

One element of particular scrutiny across the care sector is that staff often do not spend enough time interacting with residents. But here the survey’s results show that generally this is not the case, with the average care home score being 85% for residents agreeing that staff have time to talk to them. The question which scored the lowest was how much choice residents have over the care they are receiving, with an average score of 83%.

Douglas Quinn, chairman of Your Care Rating, says: “The results show that for the vast majority of the 20,000+ residents in care homes which took part in the survey, their day- to-day life is happy and fulfilling. They say that they are treated with kindness and respect, their food is good, they are allowed visitors when they choose and staff are attentive to their needs. It is absolutely vital that we give residents a voice, that we listen to what is important to them and care providers then act on that feedback. That is what the Your Care Rating survey is all about, improving standards of care and giving families objective information when it comes to choosing a care home.”

Thirty two care home operators participated in the survey and in doing so they demonstrated a commitment to transparency and quality improvement. The questionnaire covers 28 questions and residents are provided with opportunities to add comments, which are fed back anonymously to the care homes, alongside the survey results. All participating care homes receive a detailed analysis of the results, along with benchmark scores for other care homes and provider organisations. This insight will direct care improvement plans and future surveys will measure the impact of these.

The survey was undertaken for Your Care Rating by leading research company Ipsos MORI The questionnaire was compiled with input from care home operators, a group of care home residents, the National Care Forum (NCF), Care England (previously the English Community Care Association (ECCA) and Prof Julienne Meyer of My Home Life and City University.  



Notes for editors

For more information, interview opportunities and images, contact:

Derek Harris / Phillippa Holmes

Golley Slater PR /

020 7836 0664 / 07779 164606


Prominent endorsements

Martin Green, chief executive of Care England, said: “The best people to comment on the quality of a service are the people who use it. Your Care Rating is becoming the most important resource available to people who are making decisions about moving into a care service because it gives the views of those who are already experiencing it. The care providers who have developed Your Care Rating have made a clear and public commitment to transparency and left the judgement of their quality to the people who use their services.”

Des Kelly, executive director of the National Care Forum, said: “Your Care Rating provides objective, transparent and benchmarked data on what residents in care settings actually think about the services they receive – this is vital information for everyone leading and working in organisations providing care.”

The Your Care Rating initiative was conceived at Castleoak Group’s Innovation Exchange in June 2011 – a customer conference focusing on innovation and continuous improvement in the sector.

A Steering Group was created from attendees at the conference and this group made up the inaugural board of Your Care Rating Limited. The composition of the board has since been changed to ensure that it is independent of care providers.

This company has been formed to host and promote the survey, provide an authoritative source of information for prospective residents and family members and to champion continuous quality improvement in care services. The company is a ‘not for profit’ organisation, and any surpluses will be retained and used to further its aims and objectives.

Technical notes

  • The Your Care Rating survey was carried out between September and November 2013. A total of 32 care home operators took part in the survey, covering 1,123 care homes and 60,478 registered places.
  • The survey is carried out using a paper questionnaire. Each care home is sent copies of the questionnaire and freepost envelopes to be distributed to residents. Further details on the survey process are available through the Your Care Rating website.
  • Ipsos MORI received responses from 21,190 residents across 1,055 care homes, giving a response rate of 35%. Average and benchmark figures are based on results from 988 care homes with five or more responses.
  • OPR and Theme scores are shown out of a possible total score of 1,000. Further details of how OPR and Theme scores are calculated are available via the Your Care Rating website.
  • Percentage scores are shown out of 100%.
  • Combined percentage “agree” figures are based on the combined percentage of respondents saying they ‘strongly’ or ‘tend to’ agree.
  • Data are unweighted.
< Back