Care Provider Login
what customers say

Lauriston

40 The Green
St Leonards on Sea
East Sussex
TN38 0SY
Telephone: 02920 548920
2017/18 Residents Score: 867
2018/19 Family and Friends Overall Survey Score
764
1000
top YCR score
987
average score
842
this score
764
lowest score
659

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
731
Staff and care
1000
top score
1000
average score
821
this score
731
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
750
Home comforts
1000
top score
1000
average score
811
this score
750
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
773
Having a say
1000
top score
993
average score
851
this score
773
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
887
Quality of life
1000
top score
1000
average score
903
this score
887
lowest score
773