Care Provider Login
what customers say

Blackbrook House

Gun Hill
Colchester, Essex
CO7 6HP
2017/18 Residents Score: 822
2017/18 Family and Friends Score: 819
2018/19 Residents Overall Survey Score
894
1000
top YCR score
998
this score
894
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
856
1000
top YCR score
987
this score
856
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
892
Staff and care
1000
top score
1000
this score
892
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
888
Home comforts
1000
top score
1000
this score
888
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
862
Having a say
1000
top score
1000
average score
871
this score
862
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
931
Quality of life
1000
top score
1000
this score
931
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
857
Staff and care
1000
top score
1000
this score
857
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
815
Home comforts
1000
top score
1000
this score
815
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
856
Having a say
1000
top score
993
this score
856
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
909
Quality of life
1000
top score
1000
this score
909
average score
903
lowest score
773