Care Provider Login
what customers say

Moore Place

Portsmouth Road
Esher, Surrey
KT10 9LH
2017/18 Residents Score: 883
2017/18 Family and Friends Score: 839
2018/19 Residents Overall Survey Score
819
1000
top YCR score
998
average score
882
this score
819
lowest score
576
2018/19 Family and Friends Overall Survey Score
769
1000
top YCR score
987
average score
842
this score
769
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
809
Staff and care
1000
top score
1000
average score
881
this score
809
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
809
Home comforts
1000
top score
1000
average score
856
this score
809
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
798
Having a say
1000
top score
1000
average score
871
this score
798
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
897
Quality of life
1000
top score
1000
average score
930
this score
897
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
692
Staff and care
1000
top score
1000
average score
821
this score
692
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
729
Home comforts
1000
top score
1000
average score
811
this score
729
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
841
Having a say
1000
top score
993
average score
851
this score
841
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
859
Quality of life
1000
top score
1000
average score
903
this score
859
lowest score
773