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what customers say

St Josephs

The Croft
Sudbury, Suffolk
CO10 1HR
2017/18 Residents Score: 902
2017/18 Family and Friends Score: 874
2018/19 Family and Friends Overall Survey Score
927
1000
top YCR score
987
this score
927
average score
842
lowest score
659

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
923
Staff and care
1000
top score
1000
this score
923
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
924
Home comforts
1000
top score
1000
this score
924
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
937
Having a say
1000
top score
993
this score
937
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
933
Quality of life
1000
top score
1000
this score
933
average score
903
lowest score
773