Care Provider Login
what customers say

Augusta Court

Winterbourne Road
Chichester, West Sussex
PO19 6TT
2017/18 Residents Score: 884
2017/18 Family and Friends Score: 840
2018/19 Residents Overall Survey Score
800
1000
top YCR score
998
average score
882
this score
800
lowest score
576
2018/19 Family and Friends Overall Survey Score
830
1000
top YCR score
987
average score
842
this score
830
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
823
Staff and care
1000
top score
1000
average score
881
this score
823
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
726
Home comforts
1000
top score
1000
average score
856
this score
726
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
771
Having a say
1000
top score
1000
average score
871
this score
771
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
878
Quality of life
1000
top score
1000
average score
930
this score
878
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
813
Staff and care
1000
top score
1000
average score
821
this score
813
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
739
Home comforts
1000
top score
1000
average score
811
this score
739
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
870
Having a say
1000
top score
993
this score
870
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
915
Quality of life
1000
top score
1000
this score
915
average score
903
lowest score
773