Care Provider Login
what customers say

Bethune Court

Boscobel Road
St. Leonards on Sea
Hastings, East Sussex
TN38 0LX
2017/18 Residents Score: 937
2017/18 Family and Friends Score: 882
2018/19 Residents Overall Survey Score
930
1000
top YCR score
998
this score
930
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
936
1000
top YCR score
987
this score
936
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
949
Staff and care
1000
top score
1000
this score
949
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
865
Home comforts
1000
top score
1000
this score
865
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
953
Having a say
1000
top score
1000
this score
953
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
948
Quality of life
1000
top score
1000
this score
948
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
915
Staff and care
1000
top score
1000
this score
915
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
910
Home comforts
1000
top score
1000
this score
910
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
934
Having a say
1000
top score
993
this score
934
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
970
Quality of life
1000
top score
1000
this score
970
average score
903
lowest score
773