Care Provider Login
what customers say

Borrage House

8 Borrage Lane
Ripon, North Yorkshire
HG4 2PZ
2017/18 Residents Score: 830
2017/18 Family and Friends Score: 829
2018/19 Residents Overall Survey Score
900
1000
top YCR score
998
this score
900
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
892
1000
top YCR score
987
this score
892
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
903
Staff and care
1000
top score
1000
this score
903
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
905
Home comforts
1000
top score
1000
this score
905
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
837
Having a say
1000
top score
1000
average score
871
this score
837
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
956
Quality of life
1000
top score
1000
this score
956
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
888
Staff and care
1000
top score
1000
this score
888
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
915
Home comforts
1000
top score
1000
this score
915
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
843
Having a say
1000
top score
993
average score
851
this score
843
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
924
Quality of life
1000
top score
1000
this score
924
average score
903
lowest score
773