Care Provider Login
what customers say

Dawson Lodge

Botley Road
West End
Southampton, Hampshire
SO30 3RS
2017/18 Residents Score: 939
2017/18 Family and Friends Score: 887
2018/19 Residents Overall Survey Score
960
1000
top YCR score
998
this score
960
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
932
1000
top YCR score
987
this score
932
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
955
Staff and care
1000
top score
1000
this score
955
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
952
Home comforts
1000
top score
1000
this score
952
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
966
Having a say
1000
top score
1000
this score
966
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
979
Quality of life
1000
top score
1000
this score
979
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
939
Staff and care
1000
top score
1000
this score
939
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
908
Home comforts
1000
top score
1000
this score
908
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
927
Having a say
1000
top score
993
this score
927
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
953
Quality of life
1000
top score
1000
this score
953
average score
903
lowest score
773