Care Provider Login
what customers say

Elderwood

Westmoreland Street
Darlington, County Durham
DL3 0FB
2017/18 Residents Score: 941
2017/18 Family and Friends Score: 728
2018/19 Residents Overall Survey Score
858
1000
top YCR score
998
average score
882
this score
858
lowest score
576
2018/19 Family and Friends Overall Survey Score
783
1000
top YCR score
987
average score
842
this score
783
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
852
Staff and care
1000
top score
1000
average score
881
this score
852
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
863
Home comforts
1000
top score
1000
this score
863
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
816
Having a say
1000
top score
1000
average score
871
this score
816
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
911
Quality of life
1000
top score
1000
average score
930
this score
911
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
775
Staff and care
1000
top score
1000
average score
821
this score
775
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
778
Home comforts
1000
top score
1000
average score
811
this score
778
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
754
Having a say
1000
top score
993
average score
851
this score
754
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
842
Quality of life
1000
top score
1000
average score
903
this score
842
lowest score
773