Care Provider Login
what customers say

Glendale

Ambleside Avenue
Walton-On-Thames, Surrey
KT12 3LW
2017/18 Residents Score: 893
2017/18 Family and Friends Score: 838
2018/19 Residents Overall Survey Score
848
1000
top YCR score
998
average score
882
this score
848
lowest score
576
2018/19 Family and Friends Overall Survey Score
832
1000
top YCR score
987
average score
842
this score
832
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
855
Staff and care
1000
top score
1000
average score
881
this score
855
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
794
Home comforts
1000
top score
1000
average score
856
this score
794
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
836
Having a say
1000
top score
1000
average score
871
this score
836
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
928
Quality of life
1000
top score
1000
average score
930
this score
928
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
819
Staff and care
1000
top score
1000
average score
821
this score
819
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
766
Home comforts
1000
top score
1000
average score
811
this score
766
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
864
Having a say
1000
top score
993
this score
864
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
910
Quality of life
1000
top score
1000
this score
910
average score
903
lowest score
773