Care Provider Login
what customers say

Greenacres

The Horseshoe
Banstead, Surrey
SM7 2BQ
2017/18 Residents Score: 892
2017/18 Family and Friends Score: 812
2018/19 Residents Overall Survey Score
821
1000
top YCR score
998
average score
882
this score
821
lowest score
576
2018/19 Family and Friends Overall Survey Score
765
1000
top YCR score
987
average score
842
this score
765
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
832
Staff and care
1000
top score
1000
average score
881
this score
832
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
771
Home comforts
1000
top score
1000
average score
856
this score
771
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
779
Having a say
1000
top score
1000
average score
871
this score
779
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
907
Quality of life
1000
top score
1000
average score
930
this score
907
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
776
Staff and care
1000
top score
1000
average score
821
this score
776
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
727
Home comforts
1000
top score
1000
average score
811
this score
727
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
741
Having a say
1000
top score
993
average score
851
this score
741
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
813
Quality of life
1000
top score
1000
average score
903
this score
813
lowest score
773