Care Provider Login
what customers say

Belvedere Manor

Gibfield Road
Colne
BB8 8JT
2017/18 Residents Score: 805
2018/19 Residents Overall Survey Score
817
1000
top YCR score
998
average score
882
this score
817
lowest score
576
2018/19 Family and Friends Overall Survey Score
828
1000
top YCR score
987
average score
842
this score
828
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
810
Staff and care
1000
top score
1000
average score
881
this score
810
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
741
Home comforts
1000
top score
1000
average score
856
this score
741
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
834
Having a say
1000
top score
1000
average score
871
this score
834
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
914
Quality of life
1000
top score
1000
average score
930
this score
914
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
784
Staff and care
1000
top score
1000
average score
821
this score
784
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
806
Home comforts
1000
top score
1000
average score
811
this score
806
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
832
Having a say
1000
top score
993
average score
851
this score
832
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
927
Quality of life
1000
top score
1000
this score
927
average score
903
lowest score
773