Care Provider Login
what customers say

Heather Grange

Queens Road
Burnley
BB10 1XX
Telephone: 02920 548920
2017/18 Residents Score: 847
2018/19 Residents Overall Survey Score
779
1000
top YCR score
998
average score
882
this score
779
lowest score
576
 

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
821
Staff and care
1000
top score
1000
average score
881
this score
821
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
676
Home comforts
1000
top score
1000
average score
856
this score
676
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
742
Having a say
1000
top score
1000
average score
871
this score
742
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
854
Quality of life
1000
top score
1000
average score
930
this score
854
lowest score
713