Care Provider Login
what customers say

Reuben Manor

654 Yarm Road
Eaglescliffe
TS16 0DP
2017/18 Residents Score: 918
2018/19 Residents Overall Survey Score
867
1000
top YCR score
998
average score
882
this score
867
lowest score
576
2018/19 Family and Friends Overall Survey Score
731
1000
top YCR score
987
average score
842
this score
731
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
870
Staff and care
1000
top score
1000
average score
881
this score
870
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
794
Home comforts
1000
top score
1000
average score
856
this score
794
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
893
Having a say
1000
top score
1000
this score
893
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
930
Quality of life
1000
top score
1000
this score
930
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
727
Staff and care
1000
top score
1000
average score
821
this score
727
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
660
Home comforts
1000
top score
1000
average score
811
this score
660
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
701
Having a say
1000
top score
993
average score
851
this score
701
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
870
Quality of life
1000
top score
1000
average score
903
this score
870
lowest score
773