Care Provider Login
what customers say

Kirkley Lodge

Dalby Way
Coulby Newham
Middlesbrough, North Yorkshire
TS8 0TW
2017/18 Residents Score: 915
2017/18 Family and Friends Score: 892
2018/19 Residents Overall Survey Score
884
1000
top YCR score
998
this score
884
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
780
1000
top YCR score
987
average score
842
this score
780
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
899
Staff and care
1000
top score
1000
this score
899
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
859
Home comforts
1000
top score
1000
this score
859
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
844
Having a say
1000
top score
1000
average score
871
this score
844
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
923
Quality of life
1000
top score
1000
average score
930
this score
923
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
764
Staff and care
1000
top score
1000
average score
821
this score
764
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
756
Home comforts
1000
top score
1000
average score
811
this score
756
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
823
Having a say
1000
top score
993
average score
851
this score
823
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
858
Quality of life
1000
top score
1000
average score
903
this score
858
lowest score
773