Care Provider Login
what customers say

Madeleine House

60 Manor Road
Stechford
Birmingham, West Midlands
B33 8EJ
2017/18 Residents Score: 889
2017/18 Family and Friends Score: 826
2018/19 Residents Overall Survey Score
880
1000
top YCR score
998
average score
882
this score
880
lowest score
576
2018/19 Family and Friends Overall Survey Score
889
1000
top YCR score
987
this score
889
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
886
Staff and care
1000
top score
1000
this score
886
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
837
Home comforts
1000
top score
1000
average score
856
this score
837
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
882
Having a say
1000
top score
1000
this score
882
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
916
Quality of life
1000
top score
1000
average score
930
this score
916
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
870
Staff and care
1000
top score
1000
this score
870
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
842
Home comforts
1000
top score
1000
this score
842
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
929
Having a say
1000
top score
993
this score
929
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
949
Quality of life
1000
top score
1000
this score
949
average score
903
lowest score
773