Care Provider Login
what customers say

Manor Court

257 Blandford Road
Efford
Plymouth, Devon
PL3 6ND
2017/18 Residents Score: 923
2018/19 Residents Overall Survey Score
863
1000
top YCR score
998
average score
882
this score
863
lowest score
576
2018/19 Family and Friends Overall Survey Score
820
1000
top YCR score
987
average score
842
this score
820
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
849
Staff and care
1000
top score
1000
average score
881
this score
849
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
827
Home comforts
1000
top score
1000
average score
856
this score
827
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
878
Having a say
1000
top score
1000
this score
878
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
923
Quality of life
1000
top score
1000
average score
930
this score
923
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
791
Staff and care
1000
top score
1000
average score
821
this score
791
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
696
Home comforts
1000
top score
1000
average score
811
this score
696
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
906
Having a say
1000
top score
993
this score
906
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
910
Quality of life
1000
top score
1000
this score
910
average score
903
lowest score
773