Care Provider Login
what customers say

Oak Manor

46 Strait Lane
Stainton
Middlesbrough
TS8 9BD
2018/19 Residents Overall Survey Score
861
1000
top YCR score
998
average score
882
this score
861
lowest score
576
2018/19 Family and Friends Overall Survey Score
947
1000
top YCR score
987
this score
947
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
878
Staff and care
1000
top score
1000
average score
881
this score
878
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
821
Home comforts
1000
top score
1000
average score
856
this score
821
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
817
Having a say
1000
top score
1000
average score
871
this score
817
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
907
Quality of life
1000
top score
1000
average score
930
this score
907
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
920
Staff and care
1000
top score
1000
this score
920
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
931
Home comforts
1000
top score
1000
this score
931
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
952
Having a say
1000
top score
993
this score
952
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
986
Quality of life
1000
top score
1000
this score
986
average score
903
lowest score
773