Care Provider Login
what customers say

Ridgemount

The Horseshoe
Banstead, Surrey
SM7 2BQ
2017/18 Residents Score: 879
2017/18 Family and Friends Score: 859
2018/19 Residents Overall Survey Score
889
1000
top YCR score
998
this score
889
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
823
1000
top YCR score
987
average score
842
this score
823
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
898
Staff and care
1000
top score
1000
this score
898
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
871
Home comforts
1000
top score
1000
this score
871
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
868
Having a say
1000
top score
1000
average score
871
this score
868
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
918
Quality of life
1000
top score
1000
average score
930
this score
918
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
773
Staff and care
1000
top score
1000
average score
821
this score
773
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
794
Home comforts
1000
top score
1000
average score
811
this score
794
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
843
Having a say
1000
top score
993
average score
851
this score
843
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
902
Quality of life
1000
top score
1000
average score
903
this score
902
lowest score
773