Care Provider Login
what customers say

Rose Court

253 Lower Road
Rotherhithe
London, Greater London
SE8 5DN
2017/18 Residents Score: 944
2018/19 Residents Overall Survey Score
934
1000
top YCR score
998
this score
934
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
828
1000
top YCR score
987
average score
842
this score
828
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
933
Staff and care
1000
top score
1000
this score
933
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
927
Home comforts
1000
top score
1000
this score
927
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
931
Having a say
1000
top score
1000
this score
931
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
949
Quality of life
1000
top score
1000
this score
949
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
894
Staff and care
1000
top score
1000
this score
894
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
736
Home comforts
1000
top score
1000
average score
811
this score
736
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
789
Having a say
1000
top score
993
average score
851
this score
789
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
838
Quality of life
1000
top score
1000
average score
903
this score
838
lowest score
773