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what customers say

Teal Beck House

Teal Beck Approach
Crow Lane
Otley, West Yorkshire
LS21 1RJ
2017/18 Residents Score: 864
2017/18 Family and Friends Score: 800
2018/19 Residents Overall Survey Score
879
1000
top YCR score
998
average score
882
this score
879
lowest score
576
2018/19 Family and Friends Overall Survey Score
827
1000
top YCR score
987
average score
842
this score
827
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
886
Staff and care
1000
top score
1000
this score
886
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
858
Home comforts
1000
top score
1000
this score
858
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
853
Having a say
1000
top score
1000
average score
871
this score
853
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
917
Quality of life
1000
top score
1000
average score
930
this score
917
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
829
Staff and care
1000
top score
1000
this score
829
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
783
Home comforts
1000
top score
1000
average score
811
this score
783
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
790
Having a say
1000
top score
993
average score
851
this score
790
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
910
Quality of life
1000
top score
1000
this score
910
average score
903
lowest score
773