Care Provider Login
what customers say

Thameside

Beldham Gardens
West Molesey, Surrey
KT8 1TF
2017/18 Residents Score: 786
2017/18 Family and Friends Score: 753
2018/19 Residents Overall Survey Score
857
1000
top YCR score
998
average score
882
this score
857
lowest score
576
2018/19 Family and Friends Overall Survey Score
765
1000
top YCR score
987
average score
842
this score
765
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
846
Staff and care
1000
top score
1000
average score
881
this score
846
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
817
Home comforts
1000
top score
1000
average score
856
this score
817
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
855
Having a say
1000
top score
1000
average score
871
this score
855
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
938
Quality of life
1000
top score
1000
this score
938
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
728
Staff and care
1000
top score
1000
average score
821
this score
728
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
718
Home comforts
1000
top score
1000
average score
811
this score
718
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
828
Having a say
1000
top score
993
average score
851
this score
828
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
845
Quality of life
1000
top score
1000
average score
903
this score
845
lowest score
773