Care Provider Login
what customers say

The Firs

186 Grange Road
Felixstowe, Suffolk
IP11 2QF
2017/18 Residents Score: 900
2017/18 Family and Friends Score: 910
2018/19 Residents Overall Survey Score
975
1000
top YCR score
998
this score
975
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
938
1000
top YCR score
987
this score
938
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
994
Staff and care
1000
top score
1000
this score
994
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
927
Home comforts
1000
top score
1000
this score
927
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
992
Having a say
1000
top score
1000
this score
992
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
972
Quality of life
1000
top score
1000
this score
972
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
936
Staff and care
1000
top score
1000
this score
936
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
952
Home comforts
1000
top score
1000
this score
952
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
932
Having a say
1000
top score
993
this score
932
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
933
Quality of life
1000
top score
1000
this score
933
average score
903
lowest score
773