Care Provider Login
what customers say

Tolson Grange

12 Coach House Drive
Dalton
Huddersfield, West Yorkshire
HD5 8EG
2017/18 Residents Score: 791
2017/18 Family and Friends Score: 756
2018/19 Residents Overall Survey Score
869
1000
top YCR score
998
average score
882
this score
869
lowest score
576
2018/19 Family and Friends Overall Survey Score
760
1000
top YCR score
987
average score
842
this score
760
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
910
Staff and care
1000
top score
1000
this score
910
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
763
Home comforts
1000
top score
1000
average score
856
this score
763
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
874
Having a say
1000
top score
1000
this score
874
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
939
Quality of life
1000
top score
1000
this score
939
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
758
Staff and care
1000
top score
1000
average score
821
this score
758
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
649
Home comforts
1000
top score
1000
average score
811
this score
649
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
798
Having a say
1000
top score
993
average score
851
this score
798
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
850
Quality of life
1000
top score
1000
average score
903
this score
850
lowest score
773