Care Provider Login
what customers say

Victoria Court

Nesfield Road
Ilkeston, Derbyshire
DE7 8BJ
2017/18 Residents Score: 826
2017/18 Family and Friends Score: 838
2018/19 Residents Overall Survey Score
908
1000
top YCR score
998
this score
908
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
836
1000
top YCR score
987
average score
842
this score
836
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
870
Staff and care
1000
top score
1000
average score
881
this score
870
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
922
Home comforts
1000
top score
1000
this score
922
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
875
Having a say
1000
top score
1000
this score
875
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
984
Quality of life
1000
top score
1000
this score
984
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
789
Staff and care
1000
top score
1000
average score
821
this score
789
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
804
Home comforts
1000
top score
1000
average score
811
this score
804
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
852
Having a say
1000
top score
993
this score
852
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
879
Quality of life
1000
top score
1000
average score
903
this score
879
lowest score
773