Care Provider Login
what customers say

Warren Farm Lodge

123 Warren Farm Road
Kingstanding
Birmingham, West Midlands
B44 0PU
2017/18 Residents Score: 929
2018/19 Residents Overall Survey Score
936
1000
top YCR score
998
this score
936
average score
882
lowest score
576
 

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
937
Staff and care
1000
top score
1000
this score
937
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
904
Home comforts
1000
top score
1000
this score
904
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
938
Having a say
1000
top score
1000
this score
938
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
973
Quality of life
1000
top score
1000
this score
973
average score
930
lowest score
713