Care Provider Login
what customers say

Waterside

40 Sumner Road
Peckham
London, Greater London
SE15 6LA
2017/18 Residents Score: 961
2018/19 Residents Overall Survey Score
925
1000
top YCR score
998
this score
925
average score
882
lowest score
576
 

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
924
Staff and care
1000
top score
1000
this score
924
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
897
Home comforts
1000
top score
1000
this score
897
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
935
Having a say
1000
top score
1000
this score
935
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
951
Quality of life
1000
top score
1000
this score
951
average score
930
lowest score
713