Care Provider Login
what customers say

Aigburth

21 Manor Road
Oadby
Leicester
LE2 2LL
Telephone: 02920 548920
2017/18 Residents Score: 802
2018/19 Residents Overall Survey Score
912
1000
top YCR score
998
this score
912
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
876
1000
top YCR score
987
this score
876
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
919
Staff and care
1000
top score
1000
this score
919
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
896
Home comforts
1000
top score
1000
this score
896
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
909
Having a say
1000
top score
1000
this score
909
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
939
Quality of life
1000
top score
1000
this score
939
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
866
Staff and care
1000
top score
1000
this score
866
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
840
Home comforts
1000
top score
1000
this score
840
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
867
Having a say
1000
top score
993
this score
867
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
960
Quality of life
1000
top score
1000
this score
960
average score
903
lowest score
773