Anjulita Court
Bramley Way
Bedford
MK41 7GD
Telephone: 02920 548920
2017/18 Residents Score: 891
2018/19 Residents
Overall Survey Score
i
905
1000
top YCR score
998
this score
905
average score
882
lowest score
576
2018/19 Family and Friends
Overall Survey Score
i
835
1000
top YCR score
987
average score
842
this score
835
lowest score
659
Residents' theme scores
Staff and care
i
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
i
884
Staff and care
1000
top score
1000
this score
884
average score
881
lowest score
658
Home comforts
i
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
i
910
Home comforts
1000
top score
1000
this score
910
average score
856
lowest score
404
Having a say
i
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
i
883
Having a say
1000
top score
1000
this score
883
average score
871
lowest score
403
Quality of life
i
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
i
975
Quality of life
1000
top score
1000
this score
975
average score
930
lowest score
713
Family and Friends' theme scores
Staff and care
i
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
i
806
Staff and care
1000
top score
1000
average score
821
this score
806
lowest score
578
Home comforts
i
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
i
806
Home comforts
1000
top score
1000
average score
811
this score
806
lowest score
576
Having a say
i
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
i
856
Having a say
1000
top score
993
this score
856
average score
851
lowest score
647
Quality of life
i
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
i
926
Quality of life
1000
top score
1000
this score
926
average score
903
lowest score
773