Care Provider Login
what customers say

Elmside

Elmside Walk
Hitchin
Herts
SG5 1HB
Telephone: 02920 548920
2017/18 Residents Score: 869
2018/19 Residents Overall Survey Score
809
1000
top YCR score
998
average score
882
this score
809
lowest score
576
2018/19 Family and Friends Overall Survey Score
792
1000
top YCR score
987
average score
842
this score
792
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
794
Staff and care
1000
top score
1000
average score
881
this score
794
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
841
Home comforts
1000
top score
1000
average score
856
this score
841
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
778
Having a say
1000
top score
1000
average score
871
this score
778
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
860
Quality of life
1000
top score
1000
average score
930
this score
860
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
678
Staff and care
1000
top score
1000
average score
821
this score
678
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
838
Home comforts
1000
top score
1000
this score
838
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
803
Having a say
1000
top score
993
average score
851
this score
803
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
909
Quality of life
1000
top score
1000
this score
909
average score
903
lowest score
773