Care Provider Login
what customers say

Fitzwarren House

Kingsdown Road
Swindon
SN3 4TD
Telephone: 02920 548920
2017/18 Residents Score: 945
2018/19 Residents Overall Survey Score
927
1000
top YCR score
998
this score
927
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
849
1000
top YCR score
987
this score
849
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
923
Staff and care
1000
top score
1000
this score
923
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
914
Home comforts
1000
top score
1000
this score
914
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
903
Having a say
1000
top score
1000
this score
903
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
973
Quality of life
1000
top score
1000
this score
973
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
868
Staff and care
1000
top score
1000
this score
868
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
820
Home comforts
1000
top score
1000
this score
820
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
822
Having a say
1000
top score
993
average score
851
this score
822
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
925
Quality of life
1000
top score
1000
this score
925
average score
903
lowest score
773