Gledhow
145 & 147 Brackenwood Drive
Gledhow
Leeds
West Yorkshire
LS8 1SF
Telephone: 02920 548920
2017/18 Residents Score: 870
2018/19 Residents
Overall Survey Score
i
868
1000
top YCR score
998
average score
882
this score
868
lowest score
576
Residents' theme scores
Staff and care
i
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
i
892
Staff and care
1000
top score
1000
this score
892
average score
881
lowest score
658
Home comforts
i
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
i
825
Home comforts
1000
top score
1000
average score
856
this score
825
lowest score
404
Having a say
i
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
i
861
Having a say
1000
top score
1000
average score
871
this score
861
lowest score
403
Quality of life
i
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
i
873
Quality of life
1000
top score
1000
average score
930
this score
873
lowest score
713