Care Provider Login
what customers say

Handsworth

West Road
Bowdon
Altrincham
Cheshire
WA14 2LA
Telephone: 02920 548920
2017/18 Residents Score: 835
2018/19 Residents Overall Survey Score
925
1000
top YCR score
998
this score
925
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
825
1000
top YCR score
987
average score
842
this score
825
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
921
Staff and care
1000
top score
1000
this score
921
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
899
Home comforts
1000
top score
1000
this score
899
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
938
Having a say
1000
top score
1000
this score
938
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
957
Quality of life
1000
top score
1000
this score
957
average score
930
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
763
Staff and care
1000
top score
1000
average score
821
this score
763
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
806
Home comforts
1000
top score
1000
average score
811
this score
806
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
855
Having a say
1000
top score
993
this score
855
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
899
Quality of life
1000
top score
1000
average score
903
this score
899
lowest score
773