Langholme
Arwenack Avenue
Falmouth
Cornwall
TR11 3LD
Telephone: 02920 548920
2017/18 Residents Score: 929
2018/19 Residents
Overall Survey Score
i
917
1000
top YCR score
998
this score
917
average score
882
lowest score
576
Residents' theme scores
Staff and care
i
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
i
896
Staff and care
1000
top score
1000
this score
896
average score
881
lowest score
658
Home comforts
i
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
i
919
Home comforts
1000
top score
1000
this score
919
average score
856
lowest score
404
Having a say
i
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
i
899
Having a say
1000
top score
1000
this score
899
average score
871
lowest score
403
Quality of life
i
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
i
981
Quality of life
1000
top score
1000
this score
981
average score
930
lowest score
713