Care Provider Login
what customers say

Maple Leaf House

Kirk Close
Ripley
Derbyshire
DE5 3RY
Telephone: 02920 548920
2017/18 Residents Score: 836
2018/19 Residents Overall Survey Score
776
1000
top YCR score
998
average score
882
this score
776
lowest score
576
2018/19 Family and Friends Overall Survey Score
982
1000
top YCR score
987
this score
982
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
810
Staff and care
1000
top score
1000
average score
881
this score
810
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
770
Home comforts
1000
top score
1000
average score
856
this score
770
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
670
Having a say
1000
top score
1000
average score
871
this score
670
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
815
Quality of life
1000
top score
1000
average score
930
this score
815
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
1000
Staff and care
1000
top score
1000
this score
1000
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
953
Home comforts
1000
top score
1000
this score
953
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
993
Having a say
1000
top score
993
this score
993
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
986
Quality of life
1000
top score
1000
this score
986
average score
903
lowest score
773