Care Provider Login
what customers say

The Fairways

1 The Fairways
Malmesbury Road
Chippenham
Wiltshire
SN15 5LJ
2017/18 Residents Score: 757
2018/19 Residents Overall Survey Score
904
1000
top YCR score
998
this score
904
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
795
1000
top YCR score
987
average score
842
this score
795
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
948
Staff and care
1000
top score
1000
this score
948
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
803
Home comforts
1000
top score
1000
average score
856
this score
803
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
937
Having a say
1000
top score
1000
this score
937
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
894
Quality of life
1000
top score
1000
average score
930
this score
894
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
767
Staff and care
1000
top score
1000
average score
821
this score
767
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
768
Home comforts
1000
top score
1000
average score
811
this score
768
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
805
Having a say
1000
top score
993
average score
851
this score
805
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
869
Quality of life
1000
top score
1000
average score
903
this score
869
lowest score
773