Care Provider Login
what customers say

The Martins

Vinefields
Bury St Edmunds
Suffolk
IP33 1YA
2017/18 Residents Score: 934
2018/19 Residents Overall Survey Score
902
1000
top YCR score
998
this score
902
average score
882
lowest score
576
2018/19 Family and Friends Overall Survey Score
930
1000
top YCR score
987
this score
930
average score
842
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
891
Staff and care
1000
top score
1000
this score
891
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
896
Home comforts
1000
top score
1000
this score
896
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
910
Having a say
1000
top score
1000
this score
910
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
929
Quality of life
1000
top score
1000
average score
930
this score
929
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
938
Staff and care
1000
top score
1000
this score
938
average score
821
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
884
Home comforts
1000
top score
1000
this score
884
average score
811
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
930
Having a say
1000
top score
993
this score
930
average score
851
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
958
Quality of life
1000
top score
1000
this score
958
average score
903
lowest score
773