Care Provider Login
what customers say

The Willows

Warford Park
Faulkners Lane
Mobberley
Cheshire
WA16 7AR
2017/18 Residents Score: 955
2018/19 Residents Overall Survey Score
924
1000
top YCR score
998
this score
924
average score
882
lowest score
576
 

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
950
Staff and care
1000
top score
1000
this score
950
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
830
Home comforts
1000
top score
1000
average score
856
this score
830
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
929
Having a say
1000
top score
1000
this score
929
average score
871
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
983
Quality of life
1000
top score
1000
this score
983
average score
930
lowest score
713