Care Provider Login
what customers say

Ty Gwyn

21-23 Stanwell Road
Penarth
Vale of Glamorgan
CF64 2EZ
2017/18 Residents Score: 797
2018/19 Residents Overall Survey Score
800
1000
top YCR score
998
average score
882
this score
800
lowest score
576
2018/19 Family and Friends Overall Survey Score
699
1000
top YCR score
987
average score
842
this score
699
lowest score
659

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
808
Staff and care
1000
top score
1000
average score
881
this score
808
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
745
Home comforts
1000
top score
1000
average score
856
this score
745
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
737
Having a say
1000
top score
1000
average score
871
this score
737
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
919
Quality of life
1000
top score
1000
average score
930
this score
919
lowest score
713

Family and Friends' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
619
Staff and care
1000
top score
1000
average score
821
this score
619
lowest score
578
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
686
Home comforts
1000
top score
1000
average score
811
this score
686
lowest score
576
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
720
Having a say
1000
top score
993
average score
851
this score
720
lowest score
647
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
820
Quality of life
1000
top score
1000
average score
903
this score
820
lowest score
773